A partner cannot sign in
Check their status, then send a new login link.
- Pending? Partners waiting for approval see your waiting message after signing in; approve them.
- Disabled? A disabled account cannot sign in; enable it on their Account tab.
- Forgot the password? They use Forgot password? on the sign-in page, or your team makes a Login link on their page and sends it.
- Never set a password? The invite link works once and expires; make a new login link.
- Two-factor code refused? The phone's time must be right; a recovery code works once instead.
- Wrong address? Partners sign in on your program's address (your custom domain, if you have one), not on another workspace.
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Checked against the app on October 18, 2026