A conversion did not count
Six checks, from the hit to the goal; most answers are in the first three.
Go through these in order.
- Is it in Conversions › Failed? Every refused conversion is there with its reason:
hit_expired(the visit was older than the attribution window),invalid_hit(the hit was cut or changed),conversion_type_not_on_offerand the others in Error codes. - Did the visit arrive as a hit? Find it in Performance › Hits by partner and time. No hit: the tracking tag is not on that page, or the link is not the partner's. A hit marked not counted says why.
- Does the offer have that goal? The conversion type your site sent (for example
sale) must be a goal on the offer. - Was it a repeat? The same
externalIdcounts once; a goal set to once allows one conversion per hit. - Is it waiting? Pending, On hold and Quality control conversions count once they are approved. On hold moves on by itself when its time ends.
- Still not there? Use Settings › Developers › Test integration to make a test hit and send its conversion, and compare it with what your server sends.
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Checked against the app on October 18, 2026