A partner is not ready to be paid

1. No payout method: the partner adds one in Earnings, or your team adds it on their page (Billing tab).
2. Payout details not confirmed: the partner opens the confirmation email and confirms. No email? Send it again from the payout method; check the spam folder.
3. No billing details: the partner fills them in, in Earnings, or your team does on their page.
4. Required form not sent: the partner sends the form from their menu.
5. Billing excluded: a partner set to Excluded is not in Balances at all; set them back to Included on their Account tab.

Their balance waits meanwhile; nothing is lost.