Troubleshooting

Numbers differ from my own system

Usually it is the time zone, the statuses counted, or unique versus all hits.

  1. Time zone: HitCTRL counts days in your workspace's time zone. Compare the same hours.
  2. Statuses counted: reports count the statuses chosen in Settings › Money › Reports; pending or rejected conversions may be left out on one side.
  3. Hits or unique hits: HitCTRL shows both; another tool may count only one of them.
  4. Refused visits and conversions: they are kept but not counted; see Hits (not counted) and Conversions › Failed.
  5. Currency: amounts in another currency are converted at the day's rate.
  6. Rounding: HitCTRL keeps amounts exact (up to 8 decimals); a tool that rounds each sale shows small differences in totals.

Checked against the app on October 18, 2026