A postback is not received
Read the postback log first: it says whether the call was made and what the tracker answered.
- Open the Log tab. Find the conversion. Delivered means the tracker answered; Retrying and Failed show the answer it gave.
- No call at all? The postback did not match the conversion: check its offers (and exceptions), conversion types, statuses and send rules. A Quality control conversion sends no postback until it is approved.
- Failed? Check the URL: it must be a public internet address, and the tracker must accept the method (GET or POST).
- Wrong values? Check the macros in the URL, for example
{affS1}for the first sub ID. - Try it: Test postback sends a test conversion now and shows the tracker's answer.
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Checked against the app on October 18, 2026